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Terms and Conditions - Official tourism guide to Wangaratta, Milawa Gourmet Region, King Valley, Glenrowan, Eldorado and Victoria\'s High Country.
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Terms and Conditions

Terms and Conditions
Travel arrangements and prices detailed on this internet site are provided and coordinated by the Wangaratta Visitor Centre. The Wangaratta Visitor Centre has taken due care and responsibility to verify and check all information on this internet site as at the time of compilation. The Wangaratta Visitor Centre accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied by the businesses listed.
Sales of services as contained on this website are made by the Wangaratta Visitor Centre, only as an agent for the person, business or company providing the services. The Wangaratta Visitor Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice and are made and issued subject to the disclaimer as specified on this website.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Privacy Policy
The Wangaratta Visitor Centre is committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how www.visitwangaratta.com.au handles and protects your PII in accordance with commonly accepted privacy principles.
www.visitwangaratta.com.au reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to [email protected] or sent via postal mail to: Wangaratta Visitor Centre, Rural City of Wangaratta, PO Box 238, Wangaratta VIC 3677
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
The Wangaratta Visitor Centre collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with us.  
• Contact www.visitwangaratta.com.au
www.visitwangaratta.com.au collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
The Wangaratta Visitor Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected may be used to:
• Purchase products or services
Information collected when you purchase from us is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
The Wangaratta Visitor Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
We provide the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although we offer accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase.
• Legal obligations
The Wangaratta Visitor Centre may be required by law to disclose information provided by you to us for the purposes of obtaining products or services from us. We may also disclose information against someone who poses a threat to the Wangaratta Visitor Centre’s interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
The Wangaratta Visitor Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to us in your booking, please contact us.
• General
If at anytime you wish to enquire about any of your PII that is stored by the Wangaratta Visitor Centre please contact us.
Validity of Rates
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details. Deposits
Payment is due within 72 hours of receiving written confirmation from the Wangaratta Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.
Cancellation Policy
Whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract an administration fee of AUD$22.00 (inc. GST). This administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

The photos on this site are protected by copyright laws and strictly not permitted for use without the prior written authority of the owner. While many belong to Rural City of Wangaratta, many are the work of private photographers. For further information pertaining to photos please contact the Wangaratta Visitor Centre on 1800 801 065.